Posts Tagged ‘Customer service’

Benefits of Choosing a Locally Owned Business

Written by A1 Heating and Air on . Posted in Helpful Information

Thblog-3-photoere are distinct differences doing business with large national brand businesses and choosing to support locally owned businesses. It seems easier to call the national brand companies because they are more recognizable. That doesn’t necessarily guarantee you great service or even the integrity that you expect when purchasing products or hiring services. In this blog, I’m going to share with you a few benefits of choosing a local business rather than a large national brand.

  1. Scare Tactics: Based on previous experience, it seems large businesses go into the customer’s homes and “inspect” the customer’s systems. While doing so, they “find” a crack in the heat exchanger or a fault in the unit. This usually results in the customer being advised to purchase a new system. They are advised of the risks and dangers of having a crack in the heat exchanger, Carbon Monoxide Poisoning, and furnace fire. Lately customers have been contacting A-1 Heating and Air Conditioning to come and do an inspection for a second opinion. Many times, we inspect the unit and find that there are no issues and that the system just needs a routine cleaning. Get a second opinion.
  2. Customer Service: With small local companies, we provide exemplary customer service. We stand behind our work and technicians. If there is ever an issue, we are sure to correct it. Our name, legacy and business integrity rely on our customers and customer satisfaction. This is why we have a lifetime labor warranty on all parts that we replace. If we install a part and it ever fails, we will replace the part with no labor cost to you.
  3. Personalized Interaction: With local business, you are going to see the same people in the office. We are going to recognize you when you come into the office and when we go to your home. You are going to recognize us, as we have 3 technicians, not a random hired contractor, who may or may not be associated directly with the company. Our technicians live in your community, and the money you spend is going back into other small businesses and companies where we all live and work.
  4. Community: A-1 Heating and Air Conditioning firmly believes in supporting the community and showing that we are a part of this awesome town. We are often at Community Events, Local Events and some events that aren’t in Greeley, but in different parts of Northern Colorado. A-1 likes to participate in local events like Eaton Days, Home and Garden show and OctoBREWfest. A-1 sponsors several adult and youth sports teams throughout the year.  If you see some of us in our A-1 jerseys or hats, stop us and say hello!

Next time you find yourself considering a national, large business for HVAC services, or a company not based in the city you live in, reconsider. Go local and call A-1 Heating and Air Conditioning Services! We would be more than happy to be of service to you, your family and your home!

A1 Heating & Air Conditioning Services, Inc.

107 N 23rd Ave
Greeley, Colorado 80631
(970) 352-3500